Global Patient Services

Based on the spirit of “No borders for medical care”, Our partner hospital accepts international patients who wish to receive medical services we provide. Because traveling far from home to receive medical care in a different country can be complex and stressful, Our Hospital has a special department (International Patient Services) to support international patients. International Patient Services provides coordination and assistance services to patients before, during and after their visit in order for them to receive medical care without worry or anxiety.

How to make an inquiry

You can make an inquiry regarding treatment we provide, treatment costs, applying for the Visa for Medical Stay and travel arrangements from the top section of "Home" page, use LINE/ messenger/ WhatsApp icon link. We will respond to your inquiry within 1 business days.

International appointment

Appointment is required to consult a physician, undergo an examination or treatment at our hospital.

Here are the steps to make an appointment at our hospital.

1. 1、Before making an appointment

   Please prepare the documents with the following medical information.

   • Diagnosis
   • History of your present problem and your current condition
   • Treatment history for your present problem
   • Medications you are currently taking
   • Past medical history
   • Physical function (Activities of Daily Living)
   • Diagnostic images related to your present problem
   • Referral letter from your physician

   Above information will be reviewed by our physician to determine if we are able to accept you or not.

2. 2、Scheduling an appointment
   When our physician determines to accept you as a candidate for a treatment at our Hospital, we will proceed to schedule your appointment according to your preferred date.
3. 3、Confirm your Appointment
   Once your appointment is confirmed, it is time to make travel arrangements as well as apply for the Visa for Medical Stay. However, please DO NOT purchase flight tickets until your appointment is confirmed.

Application for the “Visa for Medical Stay”

The Government of China has launched its services for the “Visa for Medical Stay”. This visa is issued to international patients visiting China seeking medical treatment or other medical services (including health checkup), and their accompanying person(s) as needed.

Period of stay is determined based on the disease condition of the patient and other factors. The maximum period of stay is 1 month. Only when hospitalization is scheduled and expected period of stay is longer than 30 days, you are required to obtain a Certificate of Eligibility from the Immigration Bureau of the Ministry of Justice.

Ground transportation from the airport to Our Hospital

It takes about 30 minutes to get to our hospital from baiyun international airport. We will propose the most suitable transportation method for your condition and support your travel from the airport to our hospital.

Stay in Guangzhou

There are two accommodation options during your stay in Guangzhou.

1. 1、Hospital (Inpatient Admission)Hospital room or bed is available only for those whose clinical condition indicates the need for hospitalization.
2. 2、HotelWe will propose various types of room from economy room to executive room upon your request.

Please contact us for more details since accommodation fees defer depending on the season or room type.

Follow up after traveling back to your home

We consider that follow up care back in your home is very important. Therefore, please consult with the medical institution or a physician near you regarding treatment at Our Hospital before making an appointment at Aizawa Hospital. If you have a physician who can provide follow up care for you, we will present your medical information including diagnostic images and a treatment summary to the physician to request your follow up care.